FAQ

Frequently Asked Questions:

Who is Bluemoon & Co?

Bluemoon & Co is an innovative, family run jewelry business with over +9 years experience. We know how important it is that the jewelry you wear reflects your personality, passions, and lifestyles. This is why our mission is to craft only the most exceptional jewelry pieces to fit every unique client. Visit our About Us page to learn more.

How do I order online on Bluemoonco.com?

Ordering on Bluemoonco.com is fast, safe, and easy. Add the items you’d like to your cart then follow our simple checkout process. Once your order has been processed, you will receive an order confirmation email.

How do I contact you?

For any questions or concerns, our support team can be reached from 10 a.m. to 5 p.m. (PST), Monday through Friday. You can reach us over the phone (213) 437-9433, email us at contact@bluemoonco.com or fill out our Contact form here.

Do you ship internationally?

We do not currently offer worldwide shipping but are expecting to in the near future.

What is your return policy?

We have a (7) day return/exchange policy. All returns are subject to a 15% restocking fee. The product must meet a certain criteria prior to be eligible for a return. Visit our Refund Policy page to learn more.

What is your turnaround time?

All orders placed will be shipped in 4-7 business days. Turnaround time can fluctuate depending on the Holiday season. Order ahead of time to ensure a timely delievery.

What is the process of Custom Jewelry?

Step 1: Submit a Quote
Please fill our custom jewelry form to receive a complimentary quote. Our team of experts are ready to help you successfully design your future concept.

Step 2: Concept Design
Our jewelry specialists will take your concept and go through our step-by-step creative design process based on your ideas and materials needed. Our jewelers are GIA (Gemological Institute Of America) certified and ready to fulfill your needs.

Step 3: CAD & Wax Models
Once you approve your concept design and place an order, it’s time to make your piece come to life with our Computer Aided Drafting (CAD) models. CAD models give you a better idea of how the pieces will be crafted.

Step 4: Finished Piece
Your beautifully completed piece is inspected by our quality assurance team and then shipped in a masked package.

Carat vs Karat? What's the difference?

Carat: A carat is a unit of weight used to describe diamonds and gemstones. One carat weighs 0.2 grams (200 milligrams).

Karat: A karat measures the purity of gold. A 24 karat gold (pure) is made of 24 parts of the gold without any other metals vs a 14 karat gold which has other 

Karat Purity Chart:

10 karat = 41.7 % gold

12 karat = 50.0 % gold

14 karat = 58.3 % gold

18 karat = 75.0 % gold

22 karat = 91.7 % gold

24 karat = 100% Pure gold

Headquarters:

550 South Hill St.
Suite 901
Los Angeles, CA 90013
Ph: (213) 437-9433